I would give 0 star if I can. I do not know how they got such a high score. I would never send my car to this garage again. I found this shop online and saw that it had good reviews. Since it was close to my house and my car only needed regular maintenance, I decided to give it a try on my 23 Volvo xc90. The regular maintenance cost was around $500, which was similar to pay at a Volvo dealer. After I picked up the car, I noticed the tire pressure warning light was on. I initially assumed the tire simply needed some air, so I didn't think much of it. I didn't even refill the tire immediately because I had a business trip the following week. When I returned, I filled the tire, but the warning light was still on. I then realized there might be an issue with the tire sensor. The sensor had never had any issues since I owned the car. It had been working normally before I brought the car in for maintenance, and the warning only appeared after I picked it up. I contacted the owner, Steve, mainly to understand if they had noticed anything during the maintenance. I was not initially asking them to fix it. His response was that they did not touch the tires or sensors and therefore did not know what happened, and that I should take it to a tire shop. I explained that the sensor had worked normally for the entire time I owned the car and had no issue before the maintenance. He also questioned why I contacted them about two weeks later. I had not even refilled the tire immediately, and I was away on a business trip. More importantly, I don't understand why two weeks would explain a sensor suddenly failing on a relatively new car that had never had this issue before. I am not saying the garage definitely caused the sensor problem, because I don't have the technical information to determine that. I am simply stating the timeline: the sensor worked normally before the maintenance, and the warning appeared afterward. For me, the bigger issue was how the situation was handled. This could have been a very small issue. Simply saying, "Bring the car back and let us take a look," would have made me feel very differently. Because of this experience, I plan to have my car checked by a Volvo dealer and will use a different garage in the future. Since the reliability of a car is most important things. Based on my experience, if you have other options, I would personally recommend considering another garage who are more reliable.
Hi Mr. Lu, thank you for the detailed feedback, and I'm sorry the experience left you feeling this way. To clarify for anyone reading: our team didn't perform any work on the tires or TPMS sensors during your visit, which is why we weren't able to speak to what caused the warning light. I understand that answer was frustrating to hear, especially since the timing lined up with your visit here. Looking back, I should have simply offered to bring the car in and take a look rather than leading with what we didn't do. That's on me, and I'd like to make it right. If you're open to it, please bring the car by and we'll inspect the sensor at no charge, no strings attached, just to rule things out and give you a clear answer either way. I appreciate you taking the time to share this, and I'm sorry it wasn't the experience we aim for. — Steve, B&C Auto Center
- BC Auto Center