Dear Ron, I want to say THANK YOU to you & your crew for helping me with my Honda Odyssey last month. After experiencing much difficulty with a former auto shop, you came highly recommended by my brother Jim. I had spoken on the phone with Derek before having the van towed to B&C. He was so helpful & thorough in explaining what would happen. In addition, I had a few conversations with Steve, who also displayed such patience as he described what was going on & while listening to my questions & ramblings!! I can't tell you how much I appreciate the way I was made to feel "equal," as I was informed of the various tests & such, while in fact I am clueless when it comes to mechanics. though I hadn't even met Derek or Steve, they treated me with consideration & respect. I am truly thankful, and I know without a doubt it was God who lead me to your place. With Sincere Gratitude, Julie Richter P.S. Derek thank you for your follow up call a couple weeks ago. Sweet!