Willow Glen Auto Repair

Everyone here is so friendly and willing to help. The service is fast and professional

I'm very happy and referred another friend the other day !! Thanks Ronnie and Gang !

Very accommodating. Friendliest people ever. Steve is a pleasure to deal with and he has the cutest little boy who looks a lot like my grandson. The service is prompt, prices are quite reasonable and my Lexus, with 112 thousand miles runs like the day I bought it. I recommend B&C Auto to anyone who islooking for an auto repair service they can trust and rely upon.

I had been to B & C before so I had high expectations. My car was repaired promptly and waiting for me when I arrived. It is easy to get comfortable with their high quality service.

I got it to them in the afternoon, and the ECU wiring was repaired the next day, after being thoroughly tested. It was almost done before the end of the day, but the testing took a bit longer because of what ended up being bad contact on the harness (which was fixed). Great communication and professionalism!

We brought the car in for repair May 13,2008. Because of a couple of problems in the same circuit, the diagnostic work was tricky. The owner was very diligent to study carefully the parts involved and diagnostic tools need for this car, as it was not a regular model they work on. First, the AC fuse would constantly blow. The cause was determined to be a shorted pressure switch. In addition, an incorrect relay had been installed in this circuit by another shop, causing the 12 volt line to be closer to 18 volts. Replacement of both parts solved the problem, but had to be done in a proper order. When the car was ready to pick-up, we were leaving on a trip. The owner offered to hold the car until we returned. Upon our return, he called us on Memorial Day to open the shop and let us pick-up the car. We were impressed that it was washed, after storage. I've had an unpleasant experience with a dealer chasing down electrical problems in another car. In my view we paid a fair price to B&C Auto Center for excellent work and personal attention. We were kept in the loop throughout the job.

The experience of working with them was actually very nice. I liked them a lot. My rearview mirror had fallen off. I had tried to fix it by myself but it didn’t stay. So, they fixed that for me. They did a complete inspection of my car, instead of just looking at fixing the rearview mirror. The quality of their service was good. They found a leak in the radiator and told me about it. When I told the guy there that I didn’t want to fix the leak immediately, he didn’t pressurize me to get the job done. Since I’ve been there, they have followed up with a couple of postcards to me. When I need them, they are available. They’ve even given me discount coupons. Rather than pressurizing me, they have recently sent me a couple of reminder notes in the mail.

This was a small job performed under a very tight deadline with a good result. Steve, the fellow who handles calls and lines up work, was intuitive, efficient, effective -- and helpful beyond the pale. Had a well thought-out, tiered cost schedule. Kept a lift open for inspection of the used car that we were bringing in, even though we'd been delayed at the seller and were 15 mins late. Noting that we had young kids in tow and overhearing that we had plans to find an early lunch, he offered a couple places and gave directions. We returned to find the work complete slightly early. In the end, an $80 inspection unearthed at least one problem -- a leaking rear differential -- that could have cost us greatly to repair later, plus undercarriage rusting and brake issues that all served as leverage in weighing the purchase of the vehicle and negotiating over a price. Overall, an excellent experience and a rewarding result.

They are every honest and through and never do anything more than what is necessary. They are very reasonable and friendly. You can trust them.

I found them in Angie's List. It wasn't anything major as it didn't affect the performance of the car. They said it is my catalytic converter and they had to order one and it took a while because of the new emission laws. It was replaced. They didn't try to sell me things that I didn t need. I had heard it before that the catalytic converters had platinum in them and had a high tendency of being stolen, because they are so costly, but the price was reasonable. The thing I like about them is they give you a ride home and not many places do that. I don't know about the charger for service as I haven t been to other places.