Willow Glen Auto Repair

I initially brought my car to them for a simple problem with the brake lights, but while I was there I had them look at the A/C system, which was blowing warm air (Another mechanic had failed to fix my A/C the previous year, even after installing a new compressor, and I had given up on the A/C). B&C put a lot of effort and persistence into diagnosing the problem with the A/C system, and they took the time to make sure it was really working reliably. The first problem they found was a broken condenser fan. A new fan seemed to fix the system, but B&C continued testing and discovered that the cold air turned off after about 10 minutes of running. They finally tracked the problem down to a faulty thermostat. Once they replaced the thermostat, the system worked perfectly. I finally have cold air again after a year without it.

My son was on his way to his overnight college orientation when his car overheated two blocks from the school. After finding B and C on Angie's List, I called and Patti said to bring the car in an they will check it our and determine what needed to be done. I had the car towed to B and C and met with Patti. She when to great lengths to make sure I understood what they were going to do and what the estimated costs would be. Several hours later, after checking the cooling system (which was shot), she made her recommendations and the price for each item. The costs were slightly under her quote. I asked Patti to check on some other known issues and she helped identify the most critical and options for fixing them. In one case, the car needed to be checked and she gave me the option of picking up the car and taking it to a shop I knew or if needed, she would take it to a shop she trusted. The work was completed and I will definitely make sure that my son takes his car to B and C for all service or repair issues.

They gave me really good advice about my car's prognosis. They were really professional, and friendly. Great auto service! I'm glad I found them!

Professional, friendly and gave me good advice. They were quick and responsive. They are good at explaining whats going on with my cars and I will go back.

The quality of service is great. They are very personal and professional. They do a great job and I will continue to use them in the future.

Excellent experience. Pattie at the lobby was very friendly, competent, asking good questions and describing what should be done at my mileage, as well as what B&C offers to get customers coming back. I was impressed. Others at the company were equally attentive to me in a genuine way.

Very good, thorough. No pressure to spend more than was needed to get my car running safely

In general, I really dislike mechanics. They have all of the information about what is going on with your car and can use that to their own advantage. Therefore, I was quite upset when my previous mechanic went out of business. To find a new mechanic I did my research on Angie's List and found B and C Auto Center in Willow Glen. I took my Acura MDX to B and C for a 90,000 mile "major" service and expected the worst. To my surprise, I had a wonderful experience. They told me what work needed to be done and, as importantly, they told me why the work needed to be done. They were quick, thorough and charged less than the dealer. I found both Ron, the owner, and Patti, the primary contact person, to be very forthright and honest. In short, I had a wonderful experience at B and C, and will continue to take all of our vehicles there. Guy S.

We have a 1990 Volvo sedan with 265,000 miles and needed to decide whether to fix up and keep or sell. Based on good experience with B & C, I had them inspect the Volvo, including replacing a broken turn signal lens. My wife and I decided that if the cost was $1000 or less, we'd do it, since we love the car so much. Their estimate was $1100, but we decided to authorize the work. They did the work in one day! Not only that, but they were able to save $150 along the way.

Working with B&C was a great experience from the beginning to the end. We both were amazingly impressed with both the friendliness, their obvious commitment to service, and the professionalism of this auto shop. I had become disenfranchised from my old shop when it was sold and the work wasn't as good and I was thrilled to find a mechanic again that I can trust. Patty went out of her way to accommodate us to make sure that they could get the work done in our tight time schedule. The cost was higher then the estimate because they found some other issues as they went but this was all very understandable and reasonable. They did a great job! Even though they were farther away from us then I am used to, they were willing to provide a ride when we needed it and I will travel to them in a heartbeat. This was an excellent experience and we were all impressed and will be referring clients to them and will be bringing all of our cars there.