First thing that I noticed, was that they called me right away when I requested an appt. Right off the bat, they were attentive and reliable with that simple act. My Toyota Prius was in dire need of repair so I took it in with the sole purpose of addressing one thing in particular, but Steve went above and beyond in addressing other issues that were putting myself safety in danger or that I didn't think to ask about. He was thorough, honest, super friendly, always kept good communication and his services were reasonably priced. My car was fixed in a day with no complications. I will MOST DEFINITELY be coming back and highly recommend B&C Auto.